At 12huat, we take every piece of information you entrust to us seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data as a member of our Sports Betting platform in Malaysia.
All data transmitted between your device and 12huat's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
12huat does not sell, rent, or loan members' personal information to any third party for marketing purposes. Your data belongs to you, and we protect it fully.
Our Privacy Policy complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We respect your right to access, correct, and request the deletion of your personal data at any time.
Only 12huat staff with a legitimate business need may access member personal data. All access is logged and monitored. Internal security audits are conducted on a regular basis.
You can manage your marketing communication preferences, notifications, and privacy settings directly from your 12huat account dashboard. Withdrawing consent is simple and takes effect immediately.
Members who close their account are entitled to request deletion of their personal data. Requests are processed within 30 business days, subject to applicable legal record-keeping requirements.
By using the 12huat, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully. If you disagree with any part, please contact us before continuing to use the platform.
Member privacy is a genuine priority for 12huat, not merely a formality buried in a lengthy document no one reads. We understand that when you create an account and make a deposit using your Touch 'n Go, GrabPay, or DuitNow, you are entrusting us with highly personal information. That trust is something we take seriously.
This Privacy Policy covers all aspects of personal data handling by 12huat, including information collected during account registration, platform usage activity, financial transactions, and interactions with our support team. It is written in plain language so that every Malaysian member can fully understand their rights.
As a responsible data controller, 12huat operates in accordance with the data protection principles set out under the Malaysia Personal Data Protection Act (PDPA) 2010. This means we only collect data that is strictly necessary, use it solely for the stated purposes, and retain it only for as long as required.
When you register and use the platform 12huat, we collect the following information:
When you use the platform 12huat, our system automatically records certain technical information for security, analytics, and service improvement purposes:
In certain cases, 12huat may receive information about you from trusted third-party sources, including payment service providers when you make a deposit, identity verification agencies for the KYC process, and relevant authorities as part of regulatory compliance procedures.
12huat uses members' personal data for specific, legitimate purposes. We do not use your data beyond the purposes stated here without your prior consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Providing platform services | Identity, contact | Contract performance |
| Processing deposits & withdrawals | Financial, identity | Contract performance |
| Identity verification (KYC) | Identity, documents | Legal obligation |
| Fraud prevention & AML | All types | Legal obligation |
| Customer Support | Identity, contact | Legitimate interests |
| Marketing communications | Contact, preferences | Your consent |
| Analytics & platform improvement | Technical, usage | Legitimate interests |
| Regulatory compliance | All types | Legal obligation |
12huat uses aggregated, non-personally identifiable member betting history to understand platform usage patterns, improve the markets on offer, and design more relevant promotions. This analysis is not used to make automated decisions that affect individual member rights without human review.
We want to be completely transparent about this: 12huat does not sell members' personal data to anyone. However, there are limited situations where we may need to share certain information with other parties in order to operate our services properly and comply with applicable laws.
We work with certain companies that help us operate the platform 12huat. This includes technology infrastructure providers, payment service providers, and licensed live casino software providers. All service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified. They are not authorised to use your data for their own purposes.
12huat will disclose required information to the relevant authorities when legally compelled to do so, or when we reasonably believe such disclosure is necessary to prevent criminal activity, protect public safety, or comply with a court order. We will not disclose information beyond what is strictly required by the applicable legal request.
If 12huat undergoes any business restructuring, merger, or acquisition, member data may be transferred as part of the business assets. In such cases, we will notify affected members and ensure that equivalent data protection standards are upheld by the new recipient.
12huat implements multiple layers of technical security controls to protect members' personal data from unauthorised access, misuse, loss, or destruction:
We retain your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we retain certain records for the period prescribed by applicable laws — typically five to seven years for financial records, in line with Malaysian regulatory requirements. Once the mandatory retention period expires, data will be securely deleted or anonymised.
Member personal data 12huat is stored on servers located in secure data centres. Any cross-border data transfers are carried out with appropriate safeguards and in compliance with all applicable legal requirements, including Malaysia's PDPA 2010.
In the event of a data security breach that may pose a risk to the rights and freedoms of members, 12huat is committed to notifying affected members within a reasonable timeframe and taking immediate steps to mitigate risk and prevent further breaches. Relevant authorities will be informed in accordance with legal requirements.
Platform 12huat uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Here we transparently explain each type of cookie we use.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, CSRF security, core platform functionality | Session / 24 hours | |
| Preference Cookies | Saving language preferences, display settings, and sports preferences | 1 year | |
| Analytics Cookies | Understand how members use the platform for continuous improvement | 2 years | |
| Security Cookies | Detects unauthorized access attempts and suspicious activity | 30 days |
Most web browsers allow you to manage cookies through your browser settings. However, please note that blocking or deleting essential cookies may affect the functionality of the platform 12huat, including the ability to log in or maintain your session securely. Analytics cookies can be declined without affecting the core functionality of the platform.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a member 12huat has the following rights regarding your personal data. We respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests are processed within 21 working days and provided free of charge for the first request each year.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. We will update the information within 14 working days of receiving your request.
You may request deletion of your personal data after closing your account. Deletion is carried out within 30 business days, subject to mandatory legal record-keeping requirements.
You may opt out of having your personal data processed for direct marketing purposes at any time. This objection will take effect immediately and will not affect your core account services.
You have the right to receive a copy of your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider, where technically feasible.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to withdrawal.
Platform 12huat is exclusively for individuals aged 18 and above. We do not knowingly collect or store any personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected without the knowledge of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your underage child has registered an account at 12huat, please contact us immediately via live chat or email at support@12huat.best so we can take prompt action.
Platform 12huat may contain links to third-party websites or services in certain contexts. Our Privacy Policy does not apply to those websites or services. We encourage you to read the privacy policy of each third-party website you visit, as we have no control over their content or privacy practices.
Importantly, all third-party payment methods we support — such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX — have their own privacy policies governing how they handle your transaction data. We only receive payment confirmation from them and do not store your full payment account details.
12huat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we conduct our business. Whenever the Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised to reflect the date of the latest review.
For material and significant changes, we will endeavour to notify affected members via email or in-platform notification before the changes take effect. For minor changes or corrections, updates will be published directly without separate notice.
Continued use of the platform 12huat following the publication of any changes to this Privacy Policy constitutes acceptance of those changes. It is your responsibility to review this page periodically to stay informed of the latest applicable privacy terms.
If you have any questions, concerns, or wish to exercise any of your rights regarding personal data as set out in this Privacy Policy, please contact the 12huat through the following channels:
When submitting a privacy rights request, please clearly state the type of request (access, correction, deletion, etc.) and provide sufficient information for us to verify your identity before processing. This is a security measure to protect your data from unauthorised parties.
Every piece of information you provide to us passes through multiple layers of security before being stored.
Data is transmitted using 256-bit SSL encryption from your device to 12huat's servers. No third party can intercept or read your data in transit.
Our KYC system verifies your identity in accordance with PDPA requirements and AML procedures. Documents are reviewed and stored securely.
Data is stored in encrypted databases with role-based access controls. Only staff authorised for specific job functions may access the data.
Our automated monitoring system operates 24/7 to detect any suspicious activity. All anomalies are logged and investigated by our security team.
As a platform trusted by over 500,000 Malaysian players, we are committed to:
Over 500,000 Malaysian players have trusted 12huat with their data and funds. Sign up for free, deposit from RM20, and enjoy Liga Super, EPL, badminton, e-sports, and live casino with full security and privacy guaranteed.
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